TVORCHA CRM
An in-house CRM system for full online-store automation — from orders and warehouse to production, finance, a loyalty program and AI marketing, with built-in analytics and heatmaps.
We built a CRM from scratch that automates the whole e-commerce cycle — from request to production and finance.
About the project
TVORCHA CRM is our own system, built to fully automate the TVORCHA online store. It's not an off-the-shelf box but a platform built from scratch for the real processes of a production e-commerce: from the first order to manufacturing, shipping and financial accounting.
Goal
Automate the store's entire operational cycle in one system: orders and the sales funnel, warehouse and purchasing, production, finance, a loyalty program — and integrate payments, delivery, the website and AI marketing services, adding custom analytics.
Solution
- Order management with an end-to-end status pipeline (New → Approval → In progress → Production → Delivery → Done)
- POS checkout, requests, client base, tasks
- Catalog, categories, attributes, reviews
- Warehouse, tech cards (production recipes), production, purchasing
- Financial accounting and custom analytics + heatmaps
- Website analytics, smart search
- Loyalty program and sales-funnel automation
- Integrations: payment systems (Monobank), delivery (Nova Poshta), the TVORCHA website
- Integration with AI services for marketing and website content generation (blog, pages, Instagram)
Result
The store got its own "command center" where the whole business — from an order to making a candle and accounting for money — lives in one system. Routine is automated, data is transparent end-to-end, and AI helps with marketing and content. This solution shows that we build not just websites but full-fledged business platforms.
Key CRM sections
Need a CRM tailored to your processes, not a "box"? We'll build it.
