The site is down and you have no idea
A visitor hits a “site unavailable” page and goes to a competitor. Most owners hear about downtime from someone else — hours later.
Your website, watched over —
every day, around the clock
Monitoring, security, support and development work in a single service. You submit tasks in Telegram and get your reports there too. Nothing complicated — but the result is visible.
24/7
monitoring, weekends included
from 1 min
how often we check the site
1 day
is all onboarding takes
from ₴1,200
per month for one website
We take on both our own projects and sites built by others — after a short technical audit.
01 · Why it matters
What happens to a website nobody is watching
The certificate or domain expired
The browser starts showing a security warning and people simply stop coming in. It feels sudden, even though the date was known well in advance.
The site is hacked and it does not show
Injected code works quietly: sends spam, swaps pages for search engines, harvests data from your forms. Meanwhile the site opens exactly as it always did.
Search rankings dropped
Long outages and injected code hit organic traffic hardest — the very thing you already paid time and money for.
No updates for a year
Every unpatched extension is a known, publicly documented way into your site. Anyone can find it, and automatically.
There is no backup
People find this out at the worst possible moment — when a restore is the only option left. Backups are worth checking before you need them.
02 · What you get
The site works — the business earns
The point of this service is simple: between a failure and your customer there should be us, not chance.
Orders keep coming in
We learn about the failure, not your customer. We react immediately — not the next business day.
The site stays clean
We spot a compromise early, before it can damage your search results, your reputation and your customers’ data.
Nothing to keep in your head
The certificate, domain, updates and backups are all under control: we warn you about deadlines in advance and do the work within your plan’s hours.
You are not getting yet another dashboard to figure out. You are getting the result and peace of mind, with the details exactly when you need them.
Free · 20 minutes
Not sure what state
Not sure what state
your website is in?
Leave the address — we will check availability, the certificate, updates, backups and traces of injected code. You get a short, plain-language summary and our recommendation on the level of care you actually need.
- No prepayment
- No access credentials needed
- A plain-language summary
Thank you! We will check the site and send you the summary shortly.
03 · What we do
Two halves of one job: monitoring and security
The first is about knowing before anyone else. The second is about seeing what is invisible from the outside.
The site under control around the clock
Availability of the site and key pages
We check more than the homepage: the product page, the cart, the form — everything that matters to you. Once a minute, from an external location, on every plan.
Loading speed
We define the exact second at which a page counts as slow. A slow site loses orders just like an unavailable one, only more quietly.
Certificate, domain and DNS
Checked daily, with warnings well in advance. You will not lose the site because a domain renewal was missed.
The server and its servicesPremium server
Load, memory, disk space, service status. You can see that disk space will run out before it actually runs out.
One incident instead of alert spam
Several signals about one outage collapse into a single event with a start time and duration. Once everything is back, it closes itself.
Planned works
If you are planning an update or a migration, we mark the window in advance — and no false alarms go out during it.
A compromise caught at an early stage
Integrity of system filesStandard and up
We compare your CMS files against a reference version. Replaced or appended code shows up immediately, even when the site looks perfectly normal.
Foreign code in upload foldersStandard and up
We check whether executable files have appeared where only images belong. This is the most typical trace of a break-in.
Extensions and themesStandard and up
We track versions, abandoned and vulnerable extensions — so updates land before someone takes advantage of them.
Page substitutionStandard+ and up
We open the site in several ways: as a regular visitor, as a mobile user and as a search bot.
BackupsStandard and up
We keep an eye on whether copies are actually being made. If there have been none for a while, you find out in advance — not during an outage.
Fixed means closed
Once the cause is removed, the finding and its related event close automatically. Warning flags do not hang around for years.
04 · What happens when something breaks
We react, not you
01
We find out first
The signal reaches us automatically — day, night and weekends, with no involvement from you.
02
We pick it up
We assess what exactly happened and start working on it. Time to first response is recorded. Fixing it happens within your plan’s hours.
03
We keep you posted
A message lands in your Telegram chat — short and clear, without the technical detail.
04
We close and log it
The event stays in history with its start time, duration and how it was resolved.
If something needs urgent attention from your side, you open a ticket right in Telegram, and we treat it as a priority. On the Monitoring plan the scope of work is agreed separately, at ₴900 per hour.
05 · How working with us looks
Everything through Telegram. Nothing new to learn.
A new task — in the bot
You press a button and describe what you need. The task reaches our team right away with a number and a status.
A ticket for urgent things
Something broke or needs fixing right now — you open a ticket. Time to first response is recorded automatically.
Status and events at hand
Site status, recent events and open tasks — in the same chat, a couple of commands away.
A shared chat with the team
You can connect a group chat where alerts arrive and where you and your colleagues submit tasks together.
06 · Plans · per website, per month
Choose your level of care
A plan covers monitoring and support. Development work is ordered separately — on any plan, including the simplest one.
Monitoring
Monitoring and alerts. Work is arranged separately.
- 24/7 monitoring
- Alerts in Telegram and by email
- Certificate, domain, DNS
- Every minute · 3 checks
no included hours
1,200
₴ / month
1,000 ₴ · yearly
Basic
Monitoring plus two hours of work every month.
- Everything in Monitoring
- Monthly report
- 2 hours of work per month
- Every minute · 5 checks
2
hours of work included
3,000
₴ / month
2,500 ₴ · yearly
Standard
Most popularAdds security scanning and backup supervision.
- Everything in Basic
- Security scanning
- Backup supervision
- Every minute · 10 checks
4
hours of work included
4,500
₴ / month
3,750 ₴ · yearly
Standard+
Full protection and extended monitoring coverage.
- Everything in Standard
- Page substitution checks
- 6 hours of work per month
- Every minute · 20 checks
6
hours of work included
6,000
₴ / month
5,000 ₴ · yearly
Premium server
The site together with its server: metrics, services, processes.
- Everything in Standard+
- Server and service monitoring
- 10 hours of work per month
- Every minute · 20 checks
10
hours of work included
12,000
₴ / month
10,000 ₴ · yearly
Pay yearly — two months on us. You pay for ten months and the service runs for twelve. The hourly rate and terms are fixed for the whole year. Development work can be ordered on any plan and is quoted separately, task by task.
07 · What each plan includes
Plan comparison
Scroll the table sideways →
| Monitoring | Basic | Standard | Standard+ | Premium server | |
|---|---|---|---|---|---|
| 24/7 monitoring | |||||
| Alerts in Telegram and by email | |||||
| Certificate, domain, DNS | |||||
| Tasks and tickets in Telegram | |||||
| Development at a separate quote | |||||
| Check frequency | 1 min | 1 min | 1 min | 1 min | 1 min |
| Checks per website | 3 | 5 | 10 | 20 | 20 |
| Monthly report | |||||
| Security scanning | |||||
| Backup supervision | |||||
| Page substitution checks | |||||
| Server and service monitoring | |||||
| Hours of work included | 0 | 2 | 4 | 6 | 10 |
| Monthly | 1,200 ₴ | 3,000 ₴ | 4,500 ₴ | 6,000 ₴ | 12,000 ₴ |
| Paid annually | 1,000 ₴ | 2,500 ₴ | 3,750 ₴ | 5,000 ₴ | 10,000 ₴ |
A check is a single page or scenario: the homepage, a product page, the cart, the payment form. How many your site needs is the “Checks per website” row.
08 · Hours of work
How the work is counted
Included hours
Every plan except Monitoring includes hours of work per month. It is a subscription: unused hours do not roll over to the next month.
Beyond the plan — ₴900 per hour
The rate is named up front and fixed in the contract. You always know what an extra hour costs — and you see it on the invoice as its own line.
Urgent work outside business hours
Evening, night and weekend work carries a 1.5 multiplier — ₴1,350 per hour. It only applies when you ask for something to be done urgently.
09 · Growing the site
A plan can be extended with work on the project
A plan covers monitoring and support. But the site keeps living: features get added, processes change, new ideas appear.
What you can order
A redesign or a rework, a new section, custom functionality, integration with a CRM, a payment provider or a delivery service, migration to another platform.
Every task is quoted separately
You describe what you need — we estimate the scope and cost of that specific task. No “just in case” packages.
Nothing happens without your approval
Work starts only after you approve the estimate. There are no surprise amounts on the invoice.
Plan hours count towards it
If your plan still has included hours left, they are applied to the cost of the work. Beyond them — ₴900 per hour.
That gives you one partner for everything: the one who watches the site and the one who develops it. No need to explain how it all works to a new contractor every time.
10 · Transparency
You always see what you pay for
A monthly report
One document: how long the site was available, what happened during the month, which work was done and how many hours it took.
Alerts in the chat
Important things are reported immediately and briefly. Small ones do not nag you hourly — that is what the report is for.
Event history
You can see when it started, how long it lasted and how it ended. Last month is available at any time.
Hours spent
Time is logged against a specific task. How much of the plan is already used is visible at any moment, not only at month end.
The report and the invoice are calculated from the same data, so the numbers in them always match.
Next step
We will look at your site
We will look at your site
and pick the right plan
Leave your website address — we will check its current state, show you how the service looks from the inside and choose the level of care together. Onboarding takes one day.
- A free check of your site’s current state
- A reply within 2 hours during business hours
- No prepayment for the audit
Thank you! We will look at the site and get back to you shortly.
Portfolio
All works
Projects we’re proud of
Real work across different areas — corporate websites, online stores and automation solutions. Every project is a business task we solved end to end.
FAQ
What people usually ask about website care
From ₴1,200 per month for one website — that is the Monitoring plan, observation and alerts only. Plans with included hours of work start at ₴3,000. Paid annually it works out cheaper: ₴1,000 and ₴2,500 respectively. The price is fixed and does not depend on how many incidents happened during the month.
Yes. We start with a short technical audit: the state of the code, updates, backups and the server. After that we tell you honestly what should be put in order and which plan fits your project.
The signal reaches us automatically — day, night and weekends, with no involvement from you. Time to first response is recorded in the system, so you see it in the monthly report instead of taking our word for it.
Included hours are a subscription: unused ones do not roll over. If hours are consistently short — or consistently left over — we simply move you to another plan.
₴900 per hour. The rate is named up front and fixed in the contract, and it appears on the invoice as its own line. Urgent work in the evening, at night or on weekends carries a 1.5 multiplier — ₴1,350 per hour, and only when you ask for it to be done urgently.
No. Everything runs in Telegram: that is where you submit tasks, open tickets and receive alerts and reports. If a browser suits you better, there is a personal dashboard with the same tasks, events and documents.
We compare CMS files against a reference version, look for executable files in upload folders, track vulnerable and abandoned extensions, and check whether different content is being served to search bots.
One business day. We receive the access details, configure checks for the key pages, connect your Telegram chat and send the first report on the current state of the site.
You pay for ten months and the service runs for twelve — two months on us, which is −17% off the monthly price. The hourly rate and terms are fixed for the whole year, so the cost cannot shift mid-period.
Yes, at any time — starting from the next month. Most clients begin with Basic or Standard and then adjust the level based on actual workload.
Laravel, WordPress, WooCommerce, OpenCart, Shopify, Webflow, and custom-built systems. If your platform is not on the list, write to us — we will look at the project and tell you whether we can take it on.
About the service
Website support and maintenance
What website maintenance is and why a business needs it
Website support is not a one-off repair — it is ongoing work that keeps a project in working order. A website lives in an environment that never stops changing: CMS and extension updates are released, certificates and domains expire, hosting requirements shift, new vulnerabilities appear. Without regular supervision, any site gradually accumulates technical debt, and sooner or later that ends in downtime, a compromise or lost search rankings.
Website care by StexSoft covers all of it as a single service: round-the-clock availability monitoring, security scanning, backup supervision, updates and development work on request. You do not hire an administrator, a developer and someone to watch certificates separately — and you do not keep all those deadlines in your head.
How much website maintenance costs
The cost depends on how deep the supervision needs to be. The simplest level is Monitoring at ₴1,200 per month: we watch availability, the certificate and the domain, and let you know about problems, while specific work is ordered whenever you need it — at ₴900 per hour. Plans with included hours start at ₴3,000 per month and suit sites that change regularly. Paid annually you cover ten months instead of twelve — that is −17%, so from ₴1,000 per month.
For online stores and sites that sales depend on directly, Standard or Standard+ are the usual choice: they add security scanning, backup supervision, page substitution checks and checks every minute. If the project runs on its own server, Premium server fits — with monitoring of load, memory, disk space and service status.
What monthly maintenance includes
- Availability monitoring for the site and its key pages — homepage, product page, cart, checkout forms.
- Loading speed control with a defined threshold beyond which a page counts as slow.
- Daily checks of the SSL certificate, domain registration and DNS records, with advance warnings.
- Security scanning: CMS file integrity, foreign code in upload folders, vulnerable and abandoned extensions.
- Cloaking checks — when a search bot is shown different content than a regular visitor.
- Backup supervision: whether copies are actually being made and whether they are current.
- System and extension updates, bug fixes, small content and layout corrections.
- A monthly report on availability, incidents and hours spent.
Support for online stores
For eCommerce, downtime is the most expensive kind: every hour offline means lost orders, wasted ad budget and customers who went to a competitor. That is why for stores we check more than the homepage — we check the entire purchase chain: the product page, adding to cart, the checkout form. If checkout breaks while the rest of the site works, we see it within a minute, rather than when a manager notices that today’s orders look suspiciously thin.
We also keep an eye on integrations: payment providers, delivery services, CRM and accounting sync. This is the most delicate part of any store — and exactly where failures happen most often and most quietly.
Why clients hand us sites built by others
We take on projects we did not build, after a short technical audit. The audit shows the real picture: whether the system has been updated, whether backups exist, whether there are traces of injected code, how safe the hosting configuration is. You get a clear list of what should be fixed first and a plan recommendation — with nothing pushed on you.
From there you have one partner for everything: the one who watches the site and the one who develops it. No explaining the project from scratch to a new contractor and waiting while they find their way around someone else’s code.
How to start
Leave your website address in the form above or message us on Telegram. We will check the current state of the project for free, show you how the service looks from the inside and pick the level of care together. Onboarding takes one business day: we receive access, configure the checks, connect your Telegram chat and send the first report.
We will look at your site
and pick the right plan
Write or call — we will check the state of the site and show you how the service looks from the inside. Onboarding takes one day.
Send a request